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FAQs

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  • Can I transfer funds to/from my personal accounts at other financial institutions using WebDCB?

    Yes. External transfers must be submitted by 3 PM Monday-Friday, excluding federal holidays, to be processed on the same business day.

    Processing time for external transfers is dependent on the other financial institution.

    To add external transfers to your personal WebDCB account please complete the following:

         1. Login to WebDCB

         2. Select “External Transfers Enrollment” in the Services menu on the left

         3. Select “Add External Account” and follow the prompts to add the account at the other financial institution as an option to transfer within WebDCB. Within a few days multiple small deposits will be made to your account at the other financial institution for verification.

         4. After the small deposits have been made at the other institution, Select “External Transfers Enrollment” in the Services menu on the left

         5. Select “Verify External Account Requests” and follow the prompts to confirm the account at the other financial institution

         6. Once confirmed, the account will appear as an option to transfer to or from in the “Funds Transfer” function in the Transactions menu

         7.
    External Transfers have a limit of $2,500 per account per day and a limit of $10,000 per customer per month.

  • Where can I learn more about iPay Business Bill Pay and take a test drive?

    You can learn more about iPay Business Bill pay and take a test drive by clicking here

  • Where can I locate a Commercial Banking User Guide
    A copy of the Commercial Banking User Guide can be viewed here.
  • Where can I view the WebDCB terms and conditions?
    You can view the WebDCB terms and conditions by clicking here.
  • Where can I learn more about Corporate Account Takeovers (CATO)?
    Corporate Account Takeover (CATO) is a form of corporate identity theft where cyber thieves gain control of a business’ bank account by stealing employee passwords and other valid credentials. Thieves can then attempt to initiate fraudulent wire and ACH transactions to accounts they control.

    If you don’t currently have formal computer security procedures in place, your business is unnecessarily at risk. It’s important to establish basic security procedures and controls for your business and to update and distribute these to all employees on a regular basis. Businesses with limited or no internal computer safeguards and disbursement controls for use with the bank’s online banking system are vulnerable to theft when cyber thieves gain access to their computer systems, typically through malicious software (malware). Businesses across the United States have suffered large financial losses over the last few years from electronic crimes through the banking system. We have established safeguards to help identify and prevent unauthorized access to your account; however, a shared responsibility between the DCB and our customers is the most effective way to prevent CATO.

    Here are some important measures to put in place:
    1. Ensure all business networks/computers have current commercial Anti-Virus software and End Point Protection installed and are updated frequently.
    2. Review and reconcile all banking transactions on a daily basis and look for any unusual activity.
    3. Use caution when opening emails and clicking on any links that comes from unknown or unexpected sources. When in doubt, do not click the link included in an e-mail. Instead type out the web address to go there directly. https://www.webdcb.com
    4. Create strong passwords that have at least 10 characters and include a combination of numbers, special characters and mixed-case letters.Try not to use the same password for multiple websites.
    5. Prohibit the use of “shared” usernames and passwords
    6. Pay attention to alert emails sent from DCB, we use these notifications to inform you of unusual activity regarding your online profile. (i.e., new recipient added to payroll, password change, etc.)
    7. Initiate electronic transactions (such as payroll and wire transfers) under dual control and from dedicated PC’s with a transaction originator and a separate transaction authorizer.  Do not allow a workstation used for online banking to be used for general Web browsing and social networking.
    8. Verify use of a secure session (“https”) in the browser for all online banking activity.(HTTPS://www.webdcb.com instead of HTTP://www.webdcb.com)
    9. Never access online banking or other financial services from Internet cafes, hotel business centers, public libraries, free Wi-Fi hotspots, etc.
    10. Cease all online banking activity if the online banking application appears different or questionable. Do not continue and contact DCB immediately.
    11. Contact us if you have not received proper authorization/information for use when submitting ACH/Wire transfers. You can reach DCB at (740) 657-7200 or via email at inforequest@dcb-t.com.
    12. Train and educate employees on your information security policies and practices.
  • How can I help prevent unauthorized account activities?
    While DCB works hard to protect and secure your accounts, you also have a very important role to play in preventing and reporting unauthorized account activity. We highly recommend these practices.
  • How can I create a strong security password?
    Whether the site is WebDCB or E-Bay, when conducting transactions on the internet you will need to have a username and password. One of the easiest security tips to assure your private information remains that way is to have a strong and secure password.
  • Where can I learn about Web DCB trusted site settings?
    The following instructions may assist you in the establishment of WebDCB as a "Trusted Site."
  • Where can I download the latest version of web browsers that support WebDCB?
    Click here for the latest versions of web browsers that support WebDCB.
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